Return & Refund Policy

Overview

This policy explains how Development Activities of Society (DAS) handles refund requests for donations made through das-bd.org.

General Policy

Donations made to DAS are voluntary charitable gifts and are, as a general rule, non-refundable. Once a donation is processed, it is put toward our ongoing development programs.

Exceptions

We understand that mistakes can happen — for example, a duplicate payment, an incorrect amount entered, or a technical error during checkout. If you believe you were charged in error, please contact us as soon as possible, and in any case within 14 days of the transaction, so that we can review it with our payment partner, SSLCommerz.

How to Request a Review

To request a review of a payment, please email us at info@das-bd.org or dasnetho@gmail.com with the following information:

Your name and the email or phone number used when donating. The transaction ID or the approximate date and time of the donation. The amount and currency charged. A brief description of the issue.

How Refunds Are Processed

Refund requests are reviewed manually by DAS in coordination with SSLCommerz. If a refund is approved, it will be issued back to the original payment method used. Because this process involves our payment partner's own banking and card-network procedures, we are not able to guarantee a fixed processing time, but we will keep you informed of the status of your request.

Contact Us

Development Activities of Society (DAS) Head Office: Home/Holding # 06/1-00, Ward # 07, Chakiapara to Harinakundu Highway Road, Mohishkhandu, Jhenaidah Sadar-7300, Bangladesh Dhaka Office: House # 13/A-2-A, Block-B, Babor Road, Mohammadpur, Dhaka, Bangladesh Phone: +88 02479949129 / +88 01711-210293 Email: info@das-bd.org or dasnetho@gmail.com